Privacy Policy

Leader Guide & Leader Hub

Effective 26 October 2026

Nicolson Pty Ltd trading as Leader Guide (ABN 93 683 699 416) (“Leader Guide”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your information when you use our services, website, and Leader Hub coaching portal (on the web and in our iOS and Android apps).

1. What information we collect
We may collect the following types of personal information:

  • Name, business name and contact details (email, phone, address).

  • Payment information (processed securely by third-party providers, not stored by us).

  • Coaching information such as session notes, goals, check-ins, priorities, issues and actions, and progress updates.

  • Self-reported wellbeing ratings you enter in Leader Hub check-ins (for example sleep, exercise, diet and time to unplug).

  • Content you add to Leader Hub, including notes, uploaded documents, your profile photo and your company logo.

  • If your business connects Xero to Leader Hub: summary financial information for your company (such as revenue and profit and loss figures).

  • Login details for our platforms (your email address for Leader Hub, login credentials for the Coaching Portal).

  • Website and app usage data, including cookies and analytics.

2. How we collect your information
We collect information directly when you:

  • Sign up for coaching or consulting services.

  • Use the Coaching Portal or Leader Hub, including the information you enter or upload.

  • Connect a third-party service to Leader Hub (such as Xero or a calendar feed).

  • Contact us by email, phone, or through our website.

We also collect information automatically through cookies and analytics tools when you visit our website or use Leader Hub.

3. Why we collect your information
We collect, hold and use your information to:

  • Provide coaching and consulting services.

  • Give you access to our Coaching Portal and Leader Hub.

  • Process payments and manage your account.

  • Improve our tools, resources and services.

  • Meet our legal and regulatory obligations.

4. How we store and protect your information
Your information is stored securely using trusted cloud providers. Leader Hub data is stored in Sydney, Australia. Access is restricted to authorised staff and your assigned coach.

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.

5. Disclosure of information
We may share your information with:

  • Service providers who help us deliver our services.

  • AI and software providers that help us deliver our services (see section 6).

  • Professional advisers (accountants, lawyers) where necessary.

  • Government authorities where required by law.

We do not sell or rent your personal information to third parties.

6. How we use artificial intelligence (AI)

We use AI tools to help us analyse information and prepare our work. AI never makes decisions about you. A person always reviews what it produces and makes the call.

We use AI to:

  • Transcribe and summarise coaching and consulting sessions. We’ll tell you at the start if a session is being recorded.

  • Draft session notes, check-ins, action plans and emails for your coach to review.

  • Keep our client records up to date and help plan our marketing.

The Brain in Leader Hub: The Brain is an AI assistant inside Leader Hub that answers your questions. When you ask it something, the relevant parts of your own Leader Hub information are sent to our AI provider to generate the answer.

What information AI may use: This includes your name and contact details, what you share in sessions, and the coaching information, documents in Leader Hub.

Our AI providers don’t use your information to train their AI models. Some of them are based in the United States (see section 7).

If you’d prefer we didn’t record your sessions or use AI with your information, tell your coach or email support@leaderguide.com.au and we’ll work around it.

7. Overseas disclosure
Some of our providers, including our AI, CRM and email software, process or store data outside Australia, mainly in the United States.

8. Access, correction and deletion
You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate or incomplete. You can also ask us to delete your Leader Hub account and the information in it. Contact us at support@leaderguide.com.au and we will action deletion requests within 30 days, except where we are required by law to keep certain records.

9. How long we keep your information
We keep your information while you have an active coaching relationship or Leader Hub account, and for as long as needed to meet our legal obligations. When it is no longer needed, or when you ask us to delete it, we delete or de-identify it.

10. Complaints
If you have a privacy concern, please contact us first at support@leaderguide.com.au. We will respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, showing the effective date.

View our service and website terms → Click here